Terms of Service

A practice signs up once and receives its own address, its own sign-in and its own set of records. The person who registers becomes the administrator, and decides who else may sign in and what each of them may reach.

The details given at signup must be accurate and kept current: the name of the practice, its telephone number, and the administrator's email address. Notices about the service, including changes to these terms, are sent to that address.

Everything done under your accounts is your responsibility. Give each member of staff their own sign-in rather than a shared one, keep passwords private, and remove access on the day somebody leaves the practice.

Xaqdoon records the work of a practice. It does not give legal advice, does not practise law, and is not a party to the relationship between a practice and its clients.

The professional duty stays where it belongs: advising the client, meeting deadlines, filing on time and keeping the client's confidence are the practice's obligations and nobody else's. A reminder on a screen is a convenience, never a substitute for the lawyer's own diary and judgement.

Nothing in the system - a conflict check, a limitation warning, a calculated total - is a professional opinion. Check it as you would check the work of a junior.

Clients, matters, hearings, documents, invoices and everything else your practice enters belong to your practice. We hold and process them so that the service can work, and for nothing else.

We do not sell your records, do not use them for advertising, and do not disclose them to another practice. Our staff reach a workspace only when the practice has asked for help with a specific problem, and every such access is recorded.

You can take a backup from inside the system whenever you like, and you can ask us for a full export at any time while the account is open.

The service is for the lawful work of a legal practice. When using it, you agree not to do any of the following.

• Use Xaqdoon for anything unlawful, or to store material you have no right to hold.
• Attempt to reach another practice's records, or to probe the separation between practices, without our written permission.
• Copy, resell, rent out or sublicense the service, or attempt to derive its source code.
• Upload anything designed to damage the service, or to interfere with another practice's use of it.
• Drive the service with automated requests beyond ordinary use, in a way that degrades it for others.
• Let anyone outside your practice sign in with your accounts.

We work to keep Xaqdoon available at all times, but no online service is available every minute of every day. Planned maintenance is carried out outside Somali working hours wherever we can, and announced beforehand when it will interrupt the service.

Support is by email, at the address at the foot of this page. We answer during Somali working hours, Saturday to Thursday.

Plans depend on the size of the practice. The current plans are sent on request, and a plan is agreed with the practice before any charge is made.

Where a practice is on a paid plan, invoices are payable within the period stated on the invoice. Prices may change with at least thirty days' notice by email; a practice that does not accept a new price may close its account before it takes effect, and export its records first.

Your practice may close its account at any time. Take your export before you do: once an account is closed and the recovery period has passed, the records are deleted and cannot be brought back.

We may suspend an account that breaks these terms, that is being used unlawfully, or that puts the service or another practice at risk. Except where the risk is immediate, we give notice and a fair chance to put it right.

After an account is closed we keep the workspace for thirty days, so that a closure made in error can be undone, and then delete it.

We treat everything held in a practice's workspace as confidential, including matters that may carry legal professional privilege. Our staff are bound to the same duty.

We disclose a practice's records only on the practice's own instruction, or where a lawful order requires it - and where the law permits, we tell the practice first so that it can respond.

Xaqdoon - the software, its design, its name and its marks - belongs to us. Your account gives your practice the right to use the service while the account is open, and transfers nothing else.

Suggestions are welcome, and we may act on them to improve the service without owing anything for them. That gives us no right whatsoever over your records.

We provide the service with reasonable skill and care and keep it maintained. Beyond that, it is provided as it stands: we do not promise that it will be free of every fault, nor that it will suit a particular way of working.

The accuracy of what goes in remains yours. Xaqdoon does not check that a hearing date is the right one, that a figure is correct, or that an uploaded document is the one you intended.

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for lost profits, lost business, or loss that follows from a decision taken in reliance on the system rather than on the practice's own judgement. Our total liability in any twelve-month period is limited to the fees the practice paid in that period, or to the equivalent of one month of the plan then offered where no fees have been paid.

You are responsible for claims that arise from your own use of the service in breach of these terms, including claims brought by your clients about work the practice carried out.

Xaqdoon is developed continuously, so screens and features change. We will not withdraw something a practice depends on without telling it first.

These terms may change too. A material change is announced by email to the administrator at least thirty days before it takes effect, and the date at the head of this page always says when the current version was published. Continuing to use Xaqdoon after that date is acceptance of the new version.

These terms are governed by the laws of the Federal Republic of Somalia.

If something goes wrong, we would rather settle it between us: raise it with us first and we will deal with it in good faith. Failing that, the courts of Mogadishu have jurisdiction.